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RETURN POLICY

*MERCHANDIZE MUST BE BACK IN OUR POSSESSION BEORE REFUND CAN BE MADE*

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@neutralbynarbeh.com If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@neutralbynarbeh.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and the new exchanged item will be sent.

Exchanges are subject to CHANGE due to availability. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the PRICE PAID FOR MERCHANDISE ONLY on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please wait up to 7 days after your item was returned for a full refund.

We do not accept returns from international orders.