FAQ's

Q: How much does standard US shipping cost?

A: $4.99 flat rate

Q: How does sizing work?

A: Sizing runs true to size, we provide a description on material/fabric for customers to get a better insight on the sizing.

Q: Why is my packaged delayed?

A: Please note, delays may happen (we're already so sorry!) especially during the holidays. Please allow up to 3-7 days for your package to be shipped. 

Q: How do I process a return?

A: Oh, no! Please email us at support@neutralbynarbeh.com

Q: My package got lost, what do I do?!

A: Please contact your local post office or even ask a neighbor! As stated in our shipping policy, we are NOT responsible for any lost packages. Once you get your shipping confirmation and tracking number, please be aware with the shipping updates.